If you have any question in mind about plumbing services, you may find the answer here

Frequently Asked Questions

Frequently Asked Questions

When should you call a licenced Plumber?

Using a licensed plumber is the best way to ensure your plumbing complies with regulations, and minimises unnecessary risk to your family’s health and safety. There is some plumbing work that you can do yourself or have done by an unlicensed person. See this link for further information. Anything outside the scope listed, feel free to call Blackbutt Plumbing Solutions to clarify.

How do you know the tradesperson is qualified/licenced?

You can ask to see the tradesperson's licence onsite issued by Queensland Building and Construction Commission (QBCC)- licensing department. If you want to check the details of a licensee, go online or call QBCC on 139 333. If you are not sure if your tradesperson needs to be licenced for the work they are completing, you can check here.

Does Blackbutt Plumbing Solutions hold relevant insurances?

Yes. To be licenced with QBCC and legally contract to the public, Blackbutt Plumbing Solutions must prove current insurance is in place.

I’m buying a new home. How do I know if the plumbing is Ok?

For most people, buying a house will be the biggest purchase they will ever make. It’s stressful and is easy to miss some important things when inspecting, what could be, your new home. The last thing you need is unexpected plumbing expenses to make the enjoyment of buying a new home come crashing down. First and foremost, ensure your building and plumbing was compliant at the time of construction. Conveyancing checks should include obtaining documentation from the local council authority to confirm this. When you initially inspect a home you can do a few simple things at the time. Take a look at the checklist below or download a pdf here and take with you when inspecting the home.

Checklist

What should I do in the event of a burst water line or possible leaking pipes?

If you find a burst water line causing flooding, the safest thing to do is isolate the water supply by turning off your water meter (town water) or isolation valve on a water tank and call us. If you are suspicious of a possible leak, but unable to identify the source, you could try testing your property for leaking pipes by monitoring your water meter. Follow these steps:

  1. Wear gloves when checking your water meter to prevent injury—meter covers and boxes can be a haven for spiders and snakes.
  2. Do not allow unsupervised children to touch water meter covers or boxes.
  3. Make sure you have checked all of the water fixtures in your home for leaks or faulty connections.
  4. Take a water meter reading by writing down the black and red digits from left to right (black digits are kilolitres used).
  5. Don't use any water on the premises (including flushing the toilet) for at least 1 hour and then take another reading.
  6. If the meter reading has changed, there may be a leak in an underground pipe and you should contact us to investigate further

How can you reduce your water consumption?

This link here has some great water saving tips that everybody can do. This link here also is useful to find what level of water restrictions your town might be on.

Some taps in my house have lost pressure but still working. What is going on?

The most common cause of ‘low’ pressure in some taps is blocked filters. You can clear the blockages yourself. If the problem persists, it may require further investigation.

I can smell gas. What should I do?

Isolate the gas supply by turning off at the gas bottles and contact a licenced gas fitter. Gas is serious business and problem solving should not be attempted by the homeowner. Call us first.

Contact Information

Please feel free to use any of the methods to contact or to connect with our friendly staff.